Terms of Sale
Seller
Ubora Producciones SL (B86503232), with registered address at Calle Doce de Octubre, 5, 28009 Madrid, owner of the domain succulentae.com and of the trade name Succulentae.
Products
Succulentae sells succulents and cacti grown directly in our nursery in the Almería desert, as well as complementary accessories. Each product includes a description, price (VAT included) and an indicative photograph.
Prices
All prices shown are expressed in euros and include the applicable VAT. Shipping costs are calculated automatically in the cart according to destination.
Payment methods
We accept the following means of payment:
- Credit/debit card (Visa, MasterCard, American Express)
- PayPal
- Bizum (Spain only)
- Bank transfer
See the payment gateway details in Payment Methods.
Shipping and delivery times
- Spain (mainland and Balearic Islands): Correos Express · €5.90 · free from €59.90
- France: Colissimo · €12.50 · free from €99
- Germany: DHL Paket · €12.50 · free from €99
- Rest of the European Union: Standard shipping · €14.90
The delivery times shown are estimates, start counting once payment is confirmed and do not include Saturdays, Sundays or public holidays. Succulentae ships only to European Union countries.
Right of withdrawal
In accordance with RD 1/2007, the customer has 14 calendar days from receipt of the order to withdraw from the purchase without needing to give a reason. To do so, they must notify us by email at info@succulentae.com.
Exception: this right does not apply to personalised products or to live plants that have been handled, repotted or are damaged for reasons unrelated to transit.
Warranties
We guarantee that the plants arrive in good condition. In the event of an incident during transit, contact us within 48h of receipt, attaching photographs, to arrange a replacement or refund.
Dispute resolution
The consumer may use the European Online Dispute Resolution Platform: ec.europa.eu/consumers/odr.